The Plum Switch (http://www.plum-mobile.com/models/switch) is a great mobile phone + USB dongle + WiFI hotspot and Mobitel sells it here in Sri Lanka. I wanted to buy one and contacted @MobitelSriLanka in Twitter. After a long conversation I found out that it is network unlocked and available for 9,990LKR.
However, just to double check, I called Mobitel Customer Care and the one who initially talked to me didn’t knew anything about the device and took about 5 minutes to ask someone else about the matter. Even after that, she insisted the mobile phone is a Nokia one.
Then I called Matara branch, where I’d be purchasing the device. Fortunately they knew about the existence of Plum Switch, but they told me it is network locked. Not what @MobitelSriLanka said on Twitter.
Having multiple heads with multiple mouths telling completely opposite things confuses existing and potential customers, Mobitel.
— Supun Budhajeewa (@budhajeewa) March 7, 2013
See full conversation: https://twitter.com/budhajeewa/status/309531397054410752